Falkon Pro: The power of intelligent automation combined with human intelligence.
We recover your lost sales and protect your consumer experience from unauthorized sellers. Choosing Gray Falkon isn’t about implementing a tool – it’s about harnessing a dedicated superpower.
We firmly believe in the [super]power of artificial intelligence and automation combined with human intelligence. By activating Falkon Pro and tailoring it to meet your brand’s unique needs, you receive the power and speed of AI, scalability of automation, anda dedicated brand success strategist.
Ideal for brands with $15M+ annual eCommerce sales.
Dedicated Brand Success Strategist
Collaborating on a strategic eCommerce plan
Development and execution of of custom letter campaigns
Implementation and management of Seller Engagement and Marketplace Engagement
Review of monthly reports and analytics of your brand’s activation
Marketplaces & Regions
AmazonUS + all regions marketplace operates
WalmartWalmart marketplace in U.S. and Canada
One jurisdiction included; each additional jurisdiction is an add-on charge.
eBayeBay marketplace in any jurisdiction (US, FR, UK, etc.). One jurisdiction is included; each additional jurisdiction is an add-on charge.
TikTok Shop • NEW
Other MarketplacesMarketplaces in each of their jurisdictions (BR, AR, MX, CL, CO, etc.)
One jurisdiction included; each additional jurisdiction is an add-on charge.
Marketplace Brand Protection Portal
Access to Marketplace Brand Protection Portal Customers will be issued login credentials to view changes in the marketplace on the products you are covering.
Impact DashboardOverview of core KPIs including sellers removed, listings removed, units supressed filtered by marketplace and regions.
Seller DashboardInclude listing of sellers, active listings, inventory, daily offers, seller replies, new seller inventory.
Product DashboardIncludes current sellers, delisted sellers and current inventory by product ID.
Dashboards & KPIs updated dailyInteractive dashboards to track progress, identify trends and capture detail and impact of focus areas.
Capture of Product Sourcing (leakage)Seller communications that convince sellers to provide source of inventory including valid invoices.
Monthly Impact Email • NEW
360 Seller View Dashboard • NEW
Seller Engagement
Automated Distribution of Letters Directly to Unauthorized Sellers
Company Branding on LetterheadAdd your branded elements such as logo and contact information to further legitimize messages from you.
Continuous Seller Monitoring and Follow Up
Letters Immediately Launched to New Sellers
Multiple/Customizable Letters
Ongoing Rogue Search
Falkon Connect • NEWArtificial Intelligence will automatically execute timing of messages and timing of complaints to maximize likelihood of unauthorized seller to take the requested action(s). Learn More.
Marketplace Engagement
Identify IP Policy ViolationsArtificial intelligence will automatically identify seller misbehavior which may include unauthorized variations of your listings, use of your images (including derivatives), and misuse of other brand elements.
Identify Marketplace T&C Policy ViolationsArtificial intelligence automatically broadens enforcement capabilities by using the terms & conditions governing sellers (e.g., condition reporting, product descriptions, checklists, shipping requirements and product expiration timelines).
