Frequently Asked Questions
What is Gray Falkon's Marketplace Brand Protection Portal?
Gray Falkon’s interactive dashboards provide real-time insights enabling our customers to:
- Monitor: track the status of unauthorized sellers and product listings across eCommerce marketplaces.
- Analyze: gain actionable intelligence through comprehensive data visualization and reporting.
- Collaborate: streamline communication by easily downloading and sharing reports with your team.
With these comprehensive analytics at your fingertips, you’re empowered to make well-informed decisions that bolster your brand protection efforts.
How do I access the Gray Falkon Marketplace Brand Protection Portal?
All customers with access to Gray Falkon’s Tableau dashboards have been sent an email with a link to Gray Falkon’s Marketplace Brand Protection Portal, along with directions to reset your password. If you have not received an email to reset your password, visit https://analytics.grayfalkon.com/ and select “forgot password”.
Visit www.grayfalkon.com and click on the “Customer login” button.
For support, email support@grayfalkon.com.
How often is data updated?
Most data in Gray Falkon’s Marketplace Brand Protection Portal is updated daily, with the prior day’s data. After each update, a timestamp will display within the Portal indicating when the data was last refreshed.
This daily refresh ensures Gray Falkon customers have access to recent data for informed decision-making, while also allowing for consistent day-over-day comparisons.
How complete is the data?
Our data capture systems are comprehensive at magnificent scale to adapt to the dynamic nature of marketplaces’ operations. In the rare event that data extraction is incomplete, Gray Falkon’s AI-driven system will use advanced modeling to replace missing information.
The dynamic nature of marketplaces’ operations and massive volume of transactions can occasionally result in disrupted or incomplete data extractions. To provide the most reliable market information, Gray Falkon’s system will replace inaccurate or missing information with modeled data.
Does the link to prior Gray Falkon analytics dashboards still work?
With the launch of Gray Falkon’s new Marketplace Brand Protection Portal, all prior versions of the Tableau dashboards are no longer available. The new portal provides an updated and improved dashboard experience, incorporating enhanced features and functionality.
How can I customize the dashboard to suit my specific needs?
Our standard dashboards are designed to meet the needs of most users and offer a range of built-in customization options. Users have the ability to set custom date ranges and apply filters to focus on specific metrics.
We encourage exploring these features to tailor the dashboard to your requirements.
For users with highly specialized needs, we do offer custom dashboard development for an additional fee. If you’ve fully explored our standard options and still need more, please contact your dedicated brand success strategist to discuss custom dashboard possibilities or submit a request via https://amazonsales.typeform.com/to/LbHaX0fc.
How can I add team members to my dashboards?
To request additional users to Gray Falkon’s Marketplace Brand Protection Portal, contact your Brand Success Manager or email support@grayfalkon.com.
What are the system requirements or compatibility considerations for the new dashboard?
Using Google Chrome or Brave browsers are recommended for the best experience. Chrome allows third-party cookies by default, which are necessary for full functionality.
While you may use Safari, it’s not recommended due to its default blocking of third-party cookies. This may result in limited functionality within the portal.
If you must use Safari, you can enable third-party cookies by following these steps:
- Open Safari preferences (Safari > Preferences or press Command+)
- Go to the “Privacy” tab
- Uncheck the box next to “Prevent cross-site tracking”
- Restart Safari
Please note this will enable third-party cookies for all sites, which may have privacy implications.
How can I provide feedback or report any issues with the updated dashboard?
For support, contact your Brand Success Manager or email support@grayfalkon.com.
Will there be ongoing updates or enhancements to Gray Falkon’s Marketplace Brand Protection Portal?
Yes, we are committed to continuously improving Gray Falkon’s Marketplace Brand Protection Portal. Our development team regularly updates the portal with new features, enhancements, and optimizations based on user feedback and emerging market needs.
We encourage users to provide feedback and suggestions, as this input is invaluable in shaping future updates.